Privacy Policy &
Data Protection at Innoval Digital

Innoval Digital Solutions Private Limited ("IVL", "we", "us", or "our") is committed to protecting the privacy of individuals who visit our website (www.ivldsp.com), use our OptiSuiteC platform and products, or otherwise interact with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

By accessing or using our website, products, or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

1.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, company name, job title, and business address when you fill out forms, request demos, or contact us.
• Account Information: Login credentials and profile details when you create an account for our OptiSuiteC products or customer portal.
• Business Information: SAP landscape details, compliance requirements, and project scope information provided during pre-sales consultations or product evaluations.
• Payment Information: Billing details processed through our secure payment partners for subscription services. We do not store credit card numbers on our servers.
• Communication Data: Records of correspondence when you contact our support team, participate in webinars, or engage with our content.

1.2 Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, click patterns, referral sources, and navigation paths on our website.
• Device Information: Browser type, operating system, device type, screen resolution, and IP address.
• Log Data: Server logs including access times, error logs, and API request logs for our SaaS products.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, operate, and maintain our OptiSuiteC products and services, including GST automation, EXIM compliance, e-invoicing, and vendor management solutions.
• Customer Support: To respond to inquiries, provide technical support, and resolve product issues under our SLA commitments.
• Product Improvement: To analyze usage patterns, identify feature requests, and improve product functionality and user experience.
• Communication: To send product updates, regulatory change notifications (GST, EXIM, e-invoicing), security alerts, and service announcements.
• Marketing: To send relevant content, webinar invitations, and product information. You can opt out of marketing communications at any time.
• Compliance: To comply with legal obligations, including Indian tax regulations, data protection laws, and contractual requirements.
• Security: To detect, prevent, and address technical issues, fraud, and security threats.

3. Data Sharing & Third Parties

We do not sell your personal information. We may share information in the following circumstances:

• SAP BTP Infrastructure: Our SaaS products run on SAP Business Technology Platform. Data processed by our applications is hosted on SAP's cloud infrastructure with tenant isolation.
• Government Portals: Compliance data is transmitted to government portals (GSTN, ICEGATE, IRP, FTA) as required for regulatory filing on your behalf. This is a core function of our products.
• Service Providers: We use trusted third-party services for hosting, analytics, email delivery, and payment processing. These providers are contractually obligated to protect your data.
• Legal Requirements: We may disclose information when required by law, court order, or regulatory authority, including Indian IT Act provisions and CERT-In directives.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage.

• Essential Cookies: Required for website functionality, session management, and security. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website. We use Google Analytics with IP anonymization enabled.
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness. These are optional and can be disabled.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Account Data: Retained for the duration of your active subscription plus 12 months after termination.
• Transaction Data: Retained for 8 years as required by Indian tax and accounting regulations.
• Website Analytics: Aggregated analytics data retained for 26 months.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.

To exercise any of these rights, contact us at info@ivldsp.com. We will respond within 30 days.

7. International Data Transfers

IVL operations serving clients across 15+ countries. When data is transferred internationally, we ensure appropriate safeguards are in place, including contractual data protection agreements and compliance with applicable data protection laws in the destination country.

8. Children's Privacy

Our services are designed for enterprise business use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date.

10. Contact Us